Annual Conference and Exhibition

06-08 October 2020

Tell me more


Traditionally one of the largest events in the local government calendar, the IRRV Annual Conference has always been an opportunity for practitioners to gather together and discuss the major issues affecting the profession. And this year will be no different.
All the days sessions will culminate in question and answer sessions where delegates will get the chance to pick the brains of our experts.
The conference will also be accompanied by an all new virtual exhibition that will, as ever, display excellence in the provision of services to our market place and allow delegates and exhibitors to come together.

Here's our president to tell you more.


Get Connected

Meet all the biggest suppliers and innovators in the field at this year's exciting new virtual exhibition experience. Showcasing the latest technology and offering the very best expert advice.


Four professional streams full of up to the minute sessions presented by leading industry professionals. Catering for professionals within Revenues, Rating, Collection and Enforcement, Valuation, Fraud and Welfare Benefits.


All the content from all the major sessions will be provided to you in e-format after the event for you to reference at your convenience.


Three days and four streams of informative, topical presentations and discussions delivered by experienced industry specialists.

Registration And Virtual Exhibition Opens At 09:00 with sessions beginning at 09:30

Presidential Address

Andrew Hetherton, IRRV President

Business Rates Government Policy Update

Nick Cooper, Ministry for Housing, Communities and Local Government

Post Lockdown: The Challenges Facing UK Local Government

Tony Travers, Visiting Professor in LSE Department of Government and Director of LSE London

Financing Local Government Post Pandemic

Richard Harbord, Council Member and Past President

Local Government Lessons Learned from the Pandemic

Wallace Sampson, Chief Executive, Harrogate BC

Taking Housing Benefit Through the COVID_19 Crises

Claire Elliott, Deputy Director: Housing Delivery Division, Department for Work and Pensions

Where Are We? - Collection Arrears in the 'New Normal'

Alistair Townsend, IRRV Senior Vice President

End of Morning Sessions

The Challenge of Welfare Reform in Recession and Crises

Stephen Timms MP, Chair, Social Security Select Committee

A Tale of Two Councils: Reimagine Debt Collection - A Cabinet Office Study

Deven Ghelaini, Director, Policy in Practice

Delivering a National Valuation Service in a Pandemic

Alan Colston, Chief Valuer, Valuation Office Agency

Reforming Business Rates - International Influences

Paul Sanderson, President, International Property Tax Institute

End of Sessions

Registration and Virtual Exhibition Opens at 09:00 with sessions beginning at 09:15

Streamlining Collections Post-COVID (Taking a Phased Approached)

Ian McManus, Managing Director, Lateral Technology

The Money Advisor Network - New Technology Which is Simplifying How Councils Refer Residents to Debt Advice

Kevin Shaw, Creditor Strategy Manager, Money and Pensions Service (MaPS)

COVID-19.....Leaving Enforcement Behind

Sarah Naylor, Business Develpment Manager, Dukes Bailiffs Limited

The Impact of COVID-19 on Remote/Home Working for Customer Contact Teams

Geoff Waterton, Head of Collection, Enfield LBC

Shelley Taylor, Solutions Architect, Civica

The Do's and Don'ts of Amalgamating revenues Teams

Simon Quilter, Revenues Manager, Broadland and South Norfolk C

Question and Answer Session on all Morning Papers

Interpretation of the Entitlement to COVID-19 Reliefs for Non-Domestic Rates

Hannah Sutcliffe, Virtual Rate Manager, Analyse Local

Ethical Collection - A Case Study From Eastbourne and Walsall

Mark Fearn, Programme Leader- Resources and Transformation, Walall C

Nick Ducatel, Functional Lead Growth and Prosperity, Lewes DC and Eastbourne BC

Darren Kelk, Managing Director, Ascendant Solutions Limited

The Impact Day to Day of COVID-19 on the Collection Process

Simon Freedman, Local Government Solutions Manager, Bristow and Sutor

Question and Answer Session on all Afternoon Papers

Registration and Virtual Exhibition Opens at 09:00 with sessions beginning at 09:30

A Critical Look at the Current Situation Regarding HB Fraud, Error and Debt; and the Need For a Change in Approach

Giblin and Sullivan Consultancy Services

Delivering Excellence in Social Inclusion - A Welfare and Housing Options Model

Paula Doherty, Head of Service, Community and Customer Services, Dumfries and Galloway C

Income-Banded Council Tax Reductions/Support Schemes - A Review of Schemes Adopted in 2020-21 and their Pros and Cons

Phil Agulnik, Product Development Director, entitledto

Karen Holmes, Software Development Manager, entitledto

Using Quality MI to Improve Performance and Reduce Costs

Adrian Shooter, Deputy Divisional Director, LA and VOA Management and Fundamental Team, Department for Work and Pensions

Question and Answer Sessions on all Morning Papers

The COVID Legacy; A New Kind of Poverty?

Julie Holden, Town Clerk, East Grinstead Town C

DHP's - Smarter Than Your Average Benefit

Michelle Kettles, Benefits Manager, South Staffs DC

COVID-19: Who Has Fallen Through the Gaps?

Zoe Charlesworth, Head of Policy, Policy in Practice

Question and Answer Session on all Afternoon Papers

Registration and Virtual Exhibition Opens at 09:00 with sessions beginning at 09:15

A Force for Democracy - The Valuation Tribunal in the 21st Century

Gary Garland, President, Valuation Tribunal for England

Steering the Profession Through Choppy Waters

Simon Green, Partner, Gerald Eve and Chair of IRRV Faculty Board

The Impact of COVID-19 on the Non Domestic Rate

Dan Kolinsky QC, Barrister, Landmark Chambers

Delivering a Succesful 2020 Revaluation

Angela McGrath, Commissioner for Valuation, Land and Property Services Northern Ireland

Question and Answer Session on all Morning Papers

Rating Case Law and Practice

Duncan Mclaren, Technical Advisor, Valuation Office Agency

Personal Reflections on the Fundamental Review of the Rating System

Carla-Maria Heath, Junior Vice President, Chair of the IRRV Local Taxation and Revenues Faculty and Member of the Technical Working Group of the MHCLG/LGA Non Domestic Rate Retention Steering Group

The Impact of Recent Events on the Valuation List - A Billing Authority Perspective

Roger Messenger, Senior Partner, Wilks Head and Eve

Putting the House in Order: A Fresh Approach

Norman Winbourne, Partner, Winbourne, Martin, French

In Conversation With

David Magor, Chief Executive, IRRV

Question and Answer Session on all Afternoon Papers

Registration and Virtual Exhibition Opens at 09:00 with sessions beginning at 09:15

Eliminating Risk in Housing Benefit Subsidy

Zoe Kent, Head of Revenues, Swale DC

The Role of Audit Committee in the Fight Against Fraud

Allan Clark, Head of Service, Barnet LBC

The National Fraud Initiative 2020 and COVID-19 BSG Fraud

Nathan Nash, Head of Business Development - National Fraud Initiative (NFI)

Rates Avoidance - COVID-19 and the Wider Issues

David Magor, Chief Executive, IRRV

Question and Answer Session on all Morning Papers

Procurement Fraud and Corruption: Identify Risk, Improve Efficiency and Reduce Losses

Andy Davies, UK Public Sector Client Manager, SAS UK & I

Ash Varsani, UK Financial Crime and AML Specialist, SAS UK & I

Ensuring Compliance in Distributing COVID-19 Grants

Kevin Stewart, Head of Revenues and Benefits Service, Mid Sussex DC

Future Proofing in Design of CTRS

Gary Layzel, On Demand Transformation Manager, Civica

Question and Answer Session on all Afternoon Papers

Programme for Day 3 TBC


Exhibiting at IRRV provides a comprehensive opportunity to access an audience of qualified professionals across all fields of the industries surrounding the Institute. Stands, virtual or otherwise, are booked on a first come first serve basis so potential exhibitors are advised to book as soon as possible to avoid disappointment. To find out about opportunities still available please visit IRRV Sponsorship Alternatively, please contact Clelia Abrams, Sales and Advertising Officer on or phone 0207 691 8979.



  • Full access to all the sessions and streams during the conference. These will also be made available to you to view post event until 31 Decemebr 2020.

  • To book your complimentary members pass you'll just need to click the 'Register' button at the top of the page and follow the instructions.

  • All you'll need is access to a computer that is connected to the internet.

  • Delegates will be able to access the virtual exhibition from the main conference page. Just click on the exhibitors logo to visit their stand. You will be able to read more about each exhibitor, download more information and call or email exhibitors via the “contact us” option – exhibitors will be ready to answer your queries. Exhibitors will also be running various competitions – so make sure to visit their pages to enter!

    The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation/re-scheduling of the event. However, it does reserve the right to make changes to advertised programmes and to cancel/re-schedule events. In the unlikely event of the conference and/or exhbition being cancelled/re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking.
    On receipt of the registration form with purchase order number the IRRV will issue a receipted VAT invoice at the prevailing rate. Payment must be received in advance of the event. The Institute reserves the right to refuse access where delegate fees have not been paid.
    Cancellations made 1 month before the event will be subject to an administration charge of 50% of the fee plus VAT. Cancellations after this date are liable for the full registration fee. A substitute delegate is welcome at any time at no extra charge.

    Please note that the Institute will be producing a delegate list that will only include the name of each delegate, their job title and employer. This will available to all exhibitors and delegates.

If you have any questions, please do not hesitate to contact


All this at an affordable price



IRRV Individual Member
Organisational/Forum Member
Non Member

*Prices exclude vat



x5 Non Members
x10 Non Members

*Prices exclude vat


Don't Miss Out

For details on how to become a member click here. To subscribe to the Forum Service, please click here or for details as to how to become an organisational member click here.


Special Offer
  • IRRV Individual members can attend completely free of charge *
  • IRRV Forum and Organisational members can attend completely free of charge *
  • Heavily discounted rates for non members when attending in groups of 5 or 10

* Although passes for all individual, Forum and Organisational members is complimentary registration for prior to event is still required. For more information please see the faq section or to make you booking click on the 'Register' icon at the top of the page.